FAQ about life
What should I do if it feels as if my life is collapsing?
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Watch all of our videos, join the Chrome Club, buy our clothes, and chance your entire life. :)
My Order
What should I do if I have any questions about my order?
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Please contact Eddie, head of our customer service team at info@vinochy.com
What should I do if my order hasn't been delivered yet?
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Contact Eddie urgently at info@vinochy.com
SHIPMENT & DELIVERY
What are the shipping costs?
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At checkout we look at where your order needs to go. The shipping costs are calculated based on this. For more questions please contact Eddie at info@vinochy.com
How long will take for my order to be delivered?
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All orders will be sent via DHL and can take 2 – 3 days within Germany.
Orders processed before 13: hrs. will be dispatched on the same day and are usually delivered to you on the following work day.
You will receive confirmation of dispatch with an Order-Tracking link per Email immediately after the goods have left our warehouse. Please note that Tracking is generally first available at DHL after 18:00 hrs.
EXCHANGE & REPAIR
What should I do if my order hasn't been delivered yet?
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PAYMENT
What payment methods do you accept?
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We accept, IDeal, Paypal, Bancontact, Visa, Mastercard, American Express, Apple Pay, Google Pay, Maestro, Shop Pay & Union Pay.
What are the shipping costs?
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At checkout we look at where your order needs to go. The shipping costs are calculated based on this. For more questions please contact Eddie at info@vinochy.com
